Sometimes when you click to do something in WhenToHelp it appears that nothing is happening (the intended window does not pop up, etc.). There are a number of things that can cause this.

1. The window is already open behind the window you are in. Look at the status bar at the bottom of your browser and see if the window is already open - if so, click on it in the bottom bar to have it move to the front. Or hold down ALT and press Tab to move between windows.
   
   
2. This can also be caused by your browser using a Popup Blocker (sometimes you will hear a sound when the window is being blocked).