**Why Can't I Sign In?

If you cannot sign in it may be because:
  • You are not typing in your username or password correctly
    Try going to our sign in page and clicking the Forgot Username/Password and have the information emailed to you
  • Your account Main Coordinator has changed your sign in information
    Go to our sign in page and click the "Forgot Username/Password" link to have your sign in information emailed to you. If your email is not found in our system, please contact the Main Coordinator on your account to get your sign in information 
  • You are not using a recommended browser or have problems on your computer with spyware or adware that interferes with secure (https) web sites
    Check our sign in page for browser recommendations and try restarting your computer. You may need to run anti-spyware, anti-adware software on your computer to remove the offending program. 
  • If you are still having trouble please contact us at support@when2help.com