Why isn't a Helper able to trade shifts?
If a shift is not showing on the Tradeboard, it might be due to one of the following reasons:
If your Helpers trying to use the Tradeboard are having trouble getting their own shifts to appear on the Tradeboard, here are some possible reasons:
Note that the request to trade or cover shifts will not appear on your Coordinator's Pending Trades page until another Helper clicks on the shift the first Helper posted and offers to help the shift.
Coordinators only see requests between Helpers when the Helpers themselves have both agreed to the requested trade.
For instance, if Helper A posts a shift1 to trade onto the Tradeboard, then another Helper B has to click on the shift on the Tradeboard and offer their shift2 in trade. Then Helper A has to approve the request to help shift2 for their shift1, and then once they do THEN the request will appear on your Coordinator Pending Trades page awaiting approval. So perhaps your Helpers are not completing the approval of the trades being offered.
There is more information on how trading works on our Helper Help page here.