- No Helpers Assigned?

After First Autofill, No Helpers Assigned to Shifts?

If your first attempt at AutoFilling your schedule leaves your shifts unassigned, please check the following:

1. Are helpers set to help for your Positions?

  • In the top menu, hover over HELPER and choose "Positions Grid" 
  • Check the boxes next to the Positions that this helper can help 
  • Click Save button
Set positions for helpers

2. Are helper maximum hours per day shorter than the duration of the shifts?

To see what your Helpers Maximum Hours per day are:

  • In the top menu, click HELPERS to go to the List Helpers page 
  • Check the Max Hours per Day & Week column (if column is not visible, use the "Select Columns" link in the upper left to add it) 
  • To make a change, click the cell and type the correct number for each helper
  • Click the Save button to save all changes.
Max hours and shifts


OR you can click the pencil icon pencil icon next to the helper name and make the changes in that helper's Edit Helper window and click Save & Next button to go through the list.

3. Are your Shifts "Duration" correct?  If you added shifts and did not set the Duration, then the shift duration will be Auto Calculated, which may result in shift durations that do not include any break time. The shift duration should be the total hours for that shift. 

To see what your shift duration are:
From any page: 

  • In the top menu, hover over Schedules and choose Multi-Shift Edit Weekly view
  • Look at the "Duration" column which shows the hours helped for each shift
  • Make changes to the shift duration if needed 
  • Click the Save Changes button
Shift duration correct